ServiceNow – Administrator / Senior Support Engineer

1000 Bruxelles START DATE: 2024-12-02 DEADLINE: 2024-11-22

Service Now - Administrator / Senior Support Engineer
Squad	You will work in the ServiceNow squad as Support Engineer within the Tribe Customer Servicing & Efficiency. The squad is working in an agile way. You will work in the central building of BNPPF, in Brussels, next to the central station. Homeworking is 50%.
Mission Context	Support and guide the team through the different processes. Monitoring of the instances. Execute maintenance/run tasks (small changes/ LCM / License mngt …) ITIL framework knowledge: Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up…) Problem Management Asset Management Change Management Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board). Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks. Data analysis: understanding of report creation, dashboard management. Agile or scrum methodologies.
Language requirements	Dutch	plus point
	French	Plus point
	English	Mandatory
Technical skills	Service Now Certified (Admin Course) Certified Implementation Specialist or other related certification (nice to have) Cloud knowledge (nice to have) Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
Soft skills	Strong team spirit Autonomous approach Pro-active attitude Clear communication Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment. Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa. Project Management knowledge Comfortable with identifying and addressing issues and impediments proactively. Focused on tackling challenges and finding effective solutions.

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