Skip to main content

Lead BIS Infrastructure Operations – Europe

APPLY NOW
Zurich START DATE: TBD DEADLINE: ASAP
For our customer ARGENX,we are looking for a Lead BIS Infrastructure Operations – Europe
For the expansion of our Business Information Systems (BIS) team, argenx is looking for a Lead BIS Infrastructure Operations – Europe within the Global BIS Infrastructure Operations & Support team.
The Lead BIS Infrastructure Operations – Europe team member  is responsible for maintaining the daily operations & support of the Ghent complex as well as supporting offices and branches in Europe.
This role will have to develop and maintain a global customer centric support function, aligning with the Global Infrastructure guiding principles and procedures, with a focus on the Ghent and Europe daily technical operations.
The Lead BIS Infrastructure Operations – Europe must have strong organizational skills, communication skills, be proactive, exhibit strong leadership qualities, and be adaptable to a dynamic and geographically dispersed project environment.
 
  1. REPORTING LINE
BIS Infrastructure Operations & Support Lead – Global
  1. ROLES AND RESPONSIBILITIES
  • Partner with argenx Managed Service Providers (MSP) in charge of support services for the Ghent / Europe office(s), including processes and tools.
  • Works closely with the global BIS team and cross-functional stakeholders to ensure that adapted operations & support model is designed, in place and updated  projects for infrastructure systems and components serving the  BIS applications.
  • Work closely with other department pillars to assess the growth needs and maintenance of the company’s network.
  • Ensure that the Operations & Support process documentation is maintained actual and accurately managed by the MSP(s)
  • Manage and coordinate offices and laboratories onsite support team(s)
  • Provides excellent BIS services to argenx Ghent and Europe end-user community
  • Communicates with end users on new technologies enhancements, issues, and changes in partnership with Global Infrastructure leadership.
  • Provides end-user training as needed
  • Assist in managing the licensing and cost for end-user productivity applications.
  • Leverage and apply ITSM best practices to run efficient and effective BIS support processes and services
  • Assist in managing and maintaining Global BIS Asset and Software management process and IT inventory accuracy.
  • Explores ways to improve processes to enhance the end-user experience, collaboration, and productivity
  • Stays current on technical innovations and explores ways to harness new technology to improve BIS processes, user productivity, BIS services, and cost
  • Provides regular status updates to management on accomplishments, planned work, issues, challenges, and risks
  • Support the deployment, maintenance, upgrade, and tracking of client technology assets, including laptops, iPads, Teams phones, mobile devices, printers, and other peripherals.
  • Reviews, analyzes, and evaluates business procedures with quantitative and qualitative metrics to evaluate the company’s efficiency and effectiveness.
  • Assesses coordination and integration of efforts among operations, technology, and customer service to produce smoother workflow and more cost-effective business processes.
  • Supports long-term planning that enhance the company’s goals, identifying opportunities to expand or shift course based on market changes.
  • Identifies potential problems and points of friction, while recommending innovative solutions to enhance operational effectiveness and competitive advantage.
  • Evaluates current technology use and needs of the company and recommends software and hardware improvements.
  • Identify opportunities for automation and implement solutions to streamline processes.
  • Implement risk management strategies to mitigate operational and cybersecurity risks.
  • Ensure compliance with regulatory requirements and industry standards related to IT operations, staying up to date with new network technology.
  • Design and automate regular reporting processes to efficiently track network health and system statuses.
  • Provides hands-on support to resolve issues when requested
  1. SKILLS AND COMPETENCIES
  • High analytical capability with history of leveraging data and analytical techniques to optimize business decisions.
  • Willingness to be strategic and hands-on as required.
  1. EDUCATION, EXPERIENCE AND QUALIFICATIONS
  • 10+ years of extensive IT technical experience in Operations, IT Service Desk and end user support.
  • Proven experience in organising user support model to biotechnology laboratories
  • Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..)
  • Proficient knowledge of IT best practices, policies and regulations
  • Proven leadership and management skills with the ability to direct and oversee the work of others
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • In-depth understanding of computer science, cybersecurity principles, client/server & cloud based technologies and network architecture
  • Project management (PMP) and ITIL certifications are a plus
  • Full time -  Monday-Friday (may be required to join occasionally meetings outside the standard core business hours to connect with non-EU based team members)
APPLY NOW
Close Menu