Job Title: Junior Expert – Always On VPN, GlobalProtect & Service Desk (JR)
Location: Agentschap Landbouw en Zeevisserij, Koning Albert II laan 35, 1030 Brussels (Schaerbeek), Belgium
Start Date: 12/05/2025
End Date: 30/11/2025
Workload: Full-time (100%) – Approx. 960 hours
Remote Work: Possible
Client: Agentschap Landbouw en Zeevisserij
Department: IT Operations – Division of Digitalisation and Organisation
Role Overview:
The client is seeking to engage a junior-level expert to support their IT Operations team in maintaining the agency’s digital infrastructure. The consultant will provide first and basic second-line support at the Service Desk, specifically focusing on Always On VPN and GlobalProtect technologies.
Responsibilities:
Resolve and follow up on user-reported incidents and service requests (first and basic second-line support).
Install and manage end-user desktop environments.
Manage PC hardware and peripheral devices.
Maintain the IT inventory and stock.
Communicate effectively with internal stakeholders and report to the team leader and department head.
Required Qualifications & Skills:
Minimum 3 years of hands-on experience with Always On VPN and GlobalProtect.
At least 5 years of full-time professional experience as a service desk technician.
Experience with service desk tools (e.g. Omnitracker) and CMDB management.
Clear and effective communicator via phone.
Working knowledge of Windows Active Directory: user and computer management, DHCP, DNS, DFS, file management, and group policies.
Experience with Windows desktop environments (Windows 10, Office 2013 or newer), PC installations, hardware changes, Windows Deployment Services, and SCCM.
Experience supporting users in Citrix RDSH environments and VMware virtual machines (desirable).
Experience managing mobile devices in a professional context (e.g. MobileIron, Microsoft Intune) (desirable).
Languages:
Dutch (CEFR level C2) – mandatory
Education:
Higher education (Bachelor or Master) in a technical or engineering field, or equivalent experience in relevant ICT technologies (desirable).
Personal Competencies:
Willingness to perform phone-based support
Willingness to travel (B driving license required)
Organized and able to follow ITIL, COBIT, or similar procedures
Customer-oriented and adaptable to flexible working hours (gliding schedules)
Willingness to occasionally work evenings and weekends
Strong analytical and communication skills
Team player with the ability to work independently
Motivated and socially adept
