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ITIL Process Expert

Merksem START DATE: TBD DEADLINE: 2023-03-26
For our client located in Merksem (Antwerp), Fujitsu is looking for a ITIL Process Expert:

Start date: asap
Duration: 6 months
Language requirements: English full professional (Dutch, Spanish, Portuguese,.. are a plus)

As an ITIL Process Expert, you will be responsible for leading and implementing our client's ”IT process / IT General Controls” roadmap. 

Main responsibilities but not limited to:
  • Implementing and documenting ITIL v4 processes based on client’s need/priorities in collaboration with the process owner:
    • Change Management
    • Release Management
    • Test Management
    • Configuration Management
    • Services Request Management
    • Problem Management
    • Service Catalogue Management
    • Service Level Management
    • Service Continuity Management
    • Asset Management
    • Availability & Performance Management
  • Training of internal team on designed IT processes
  • Leading the implementation of the agreed processes in the internal platform ManageEgine
Minimum qualifications:
  • Bachelor’s degree in IT, engineering or equivalent experience
  • ITIL v4  Expert Certification Managing Professional (Master is a plus)
  • At least 5 years of experience implementing ITIL processes
  • At least 2 years of experience implementing ITIL V4
  • You have strong analytical skills and a 'can-do' attitude.
  • Process design and implementation experience
  • Knowledge of BPMN process documentation is a must
  • Experience in project management
  • Experience with Process Modeling Solutions MS Visio  (Adonis is a plus)
  • Experience implementing processes in ManageEngine is a plus
  • Comfortable working without routine supervision