IT engineer

It Engineer
Must have min 2 years experience

Tasks
 

• Computer networks - installing, configuring, and maintaining computers in large organizations
• Desktop support - providing direct user assistance in combination with global team support
• HW and SW support – Hardware replacement and OSSW support
• Good communications skills + C1 English – French is a plus  
• keep computer systems running smoothly and ensure users get the maximum benefit from them
• Good knowledge of Cloud and Virtual environments (e.g. Intune, AVD, Office365).
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology

Competencies:
IT Support ServiceNow, CMDB, Activ directory, Microsoft SCCM knowledge, Intune Troubleshoot
Software: O365, Windows OS up to Win10 20H2
Hardware: Laptops, Desktops, Tablets, Printers and Network devices

Contract: Freelance or Permanent