Customer Experience (CX) Consultant

When ? 17/03/2025
#days:  108
Work regime : 4/5
Where ? Antwerpen
 

Functiebeschrijving

About the Role Do you thrive on creating exceptional customer experiences? Are you eager to work on meaningful projects like enhancing digital touchpoints & conducting impactful customer-oriented project?  Join us as a Customer Experience (CX) Consultant and help shape the future of our customer satisfaction. In this role, you’ll be at the heart of transforming how we connect with our customers. You’ll listen, analyze, and innovate to deliver insights and solutions that leave a lasting impression. What You'll Do Deep dive into customer behavior to uncover insights and pinpoint opportunities to improve the customer journey. Lead initiatives to elevate digital experiences, ensuring customers feel valued every step of the way. Design and implement customer research projects, from surveys to interviews and usability tests, capturing the voice of the customer. Work with diverse, multidisciplinary teams across borders, bringing an international perspective to every project. Driving customer-centric changes across the organization. Stay updated with the latest trends and best practices in CX to continuously enhance our approach. What You’ll Bring A bachelor's degree in business, marketing, psychology, or a related field. 3 to 5 years of experience in CX, consulting, or a similar role, with a strong focus on customer service and customer satisfaction. Exceptional communication and interpersonal skills with a natural ability to build trust and foster positive relationships. Fluency in English and Dutch; additional languages are a plus. A proactive attitude with a passion for continuous improvement and innovation. Strong analytical skills and the ability to translate data into actionable insights.