Consultant ServiceNow CMDB

Start Date: ASAP
Location: Brussels
Languages: Good knowledge (verbal and written) of English (C1), and at least one of Dutch or French (Native)
Remote: will be discussed during interview
Experience: 3+ years
Daily Rate: between 750 & 850€

Consultant ServiceNow CMDB
Your Role

• Be the application owner for our ServiceNow CMDB : delivering CMDB enhancements by extending datascope & supporting Configuration manager & other CMDB users
• Support implementation of CSDM & ITOM Discovery
• Work in close collaboration with our Configuration Manager, who is process owner for Config mgmt., managing CMDB content and main provider of CMDB requirements. Be the back-up for our Configuration Manager (when absent or in peak periods)

Principal Duties and Responsibilities:

• Prepare roadmap for CMDB evolution, in concertation with Configuration manager & other stakeholders (Platform mgmt., Process owners, … )
• Advise organization on how to best apply CMDB best practices
• Capture CMDB & CSDM requirements and translate them into user stories for implementation by our development team
• Support technical implementation of CMDB in ServiceNow; ability to apply configurations yourself
• Advice on our implementation of ServiceNow CSDM
• Support our implementation of various integrations to capture & maintain CI data, a.o. ITOM Discovery. Set-up and use of IRE.
• Provide ServiceNow Administration and Functional/Development Support to users and process owners across the Organization
• Provide timely support to user queries and troubleshoot production issues;
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for hand-over to our support organisation
• Act as back-up of our configuration manager when needed

Qualifications
Qualifications / Required Skill:

• Understanding of ITSM best practices and ITIL principles
• Excellent knowledge of ServiceNow CMDB, CSDM & ITOM Discovery
• Good knowledge of Servicenow technical, coding and customisation best practices
• Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• Minimum 3+ years of CMDB development and administration experience in an enterprise environment with ServiceNow
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Strong understanding of ServiceNow CMDB model (CSDM)

• Experience in CMDB integration with discovery tools
• Servicenow MID server configuration and deployment hands on experience. 
• Understanding of IRE rules
• Knows the different cmdb related modules like CMDB Data Manager / Data Certification / Audits /..
• Experience with configuring views and preferably understanding on how to configure the CMDB Workspace (or other workspaces)
• Experience with integration HUB ETL
• Certifications: ServiceNow Administrator, CMDB, CSDM, ITOM Discovery

Other:

• Ability to work with end users, technical staff and management as necessary.
• Can work independently and contribute to CMDB deliverable prioritizations (feasibility, complexity estimations)
• Needs to work under pressure and meet deadlines.
• Strong documentation and verbal/written communication skills.
• Strong multi-tasking and analytical skills
• Good knowledge (verbal and written) of English, and at least one of Dutch or French