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Consultant ServiceNow CMDB

Brussels START DATE: TBD DEADLINE: 2023-12-15
Start Date: ASAP
Location: Brussels
Languages: Good knowledge (verbal and written) of English (C1), and at least one of Dutch or French (Native)
Remote: will be discussed during interview
Experience: 3+ years
Daily Rate: between 750 & 850€

Consultant ServiceNow CMDB
Your Role
  • Be the application owner for our ServiceNow CMDB : delivering CMDB enhancements by extending datascope & supporting Configuration manager & other CMDB users
  • Support implementation of CSDM & ITOM Discovery
  • Work in close collaboration with our Configuration Manager, who is process owner for Config mgmt., managing CMDB content and main provider of CMDB requirements. Be the back-up for our Configuration Manager (when absent or in peak periods)
Principal Duties and Responsibilities:
  • Prepare roadmap for CMDB evolution, in concertation with Configuration manager & other stakeholders (Platform mgmt., Process owners, … )
  • Advise organization on how to best apply CMDB best practices
  • Capture CMDB & CSDM requirements and translate them into user stories for implementation by our development team
  • Support technical implementation of CMDB in ServiceNow; ability to apply configurations yourself
  • Advice on our implementation of ServiceNow CSDM
  • Support our implementation of various integrations to capture & maintain CI data, a.o. ITOM Discovery. Set-up and use of IRE.
  • Provide ServiceNow Administration and Functional/Development Support to users and process owners across the Organization
  • Provide timely support to user queries and troubleshoot production issues;
  • Perform Systems Integration Testing and manage/coordinate user acceptance testing.
  • Creation of technical and functional documents for hand-over to our support organisation
  • Act as back-up of our configuration manager when needed
Qualifications / Required Skill:
  • Understanding of ITSM best practices and ITIL principles
  • Excellent knowledge of ServiceNow CMDB, CSDM & ITOM Discovery
  • Good knowledge of Servicenow technical, coding and customisation best practices
  • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Minimum 3+ years of CMDB development and administration experience in an enterprise environment with ServiceNow
  • Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
  • Strong understanding of ServiceNow CMDB model (CSDM)
  • Experience in CMDB integration with discovery tools
  • Servicenow MID server configuration and deployment hands on experience. 
  • Understanding of IRE rules
  • Knows the different cmdb related modules like CMDB Data Manager / Data Certification / Audits /..
  • Experience with configuring views and preferably understanding on how to configure the CMDB Workspace (or other workspaces)
  • Experience with integration HUB ETL
  • Certifications: ServiceNow Administrator, CMDB, CSDM, ITOM Discovery
  • Ability to work with end users, technical staff and management as necessary.
  • Can work independently and contribute to CMDB deliverable prioritizations (feasibility, complexity estimations)
  • Needs to work under pressure and meet deadlines.
  • Strong documentation and verbal/written communication skills.
  • Strong multi-tasking and analytical skills
  • Good knowledge (verbal and written) of English, and at least one of Dutch or French