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Business analyst – Senior – Chatbot

1000 BRUSSELS START DATE: 2025-01-06 DEADLINE: 2024-11-14
For one of our customers, Fujitus is looking for a Business Analyst -  Chatbots 
When ?
Where ? Brussels
#days : 140
 
Business Analyst -  Chatbots -
The tribe ‘Customer servicing and Efficiency’ plays a key role in the development and delivery of innovative solutions to support BNP Paribas Fortis in its strategic ambitions related to accessibility, efficient and qualitative customer servicing.

Chatbots are considered a key enabler to increase the customer satisfaction & -convenience and the efficiency of the Bank. They are flagged as 'key deliveries' in the 2025 ambition.

We search an experienced Business analyst with a knowledge in Chatbots and virtual assistants, strong analysis and coordination skills.


 
 
Function  description
  • Understands the 'product strategy and vision’ and priorities set by the PO (product owner)
  • Takes the lead on the business analysis
    • builds a relationship of trust with the stakeholders
    • identifies and understands the business/client needs and makes sure end-customer experience is sufficiently covered (client centricity),  orient the customer when required to comply with the squad and cluster strategy (priorities, customer protection, state of the art solutions, user experience...). 
    • initiates the different steps required to ease business needs collection, validation (workshops, presentations, .. ).  Ensures regular, unambiguous, fluent communication to business stakeholders, contributors and to more functional/technical profiles he aligns with.
  • Defines and analyses the business model using modelling techniques and methods.
  • Collaborates with (and coordinates) other contributors/tribes in the end-to-end delivery. 
  • Analyses and translates the business/client needs in requirements towards the build of the target solution(s) (solution oriented). Formalize the requirements in the standards used by the cluster / squad.  Liaise with the squad and other contributors when required.
  • Collaborates with more technical colleagues on the elaboration of functional and technical solutions corresponding to business needs
  • Prepares and participates to the end-to-end testing of new functionalities to monitor maximal quality and confirm alignment with the business needs.
  • Helps businesses onboard on the new solutions. Helps preparing the change for a fluent adoption of the delivered solutions.    
  • Identifies, communicates and manages the constraints, impediments, risk(s) and issues to keep qualitative delivery on-track (in collaboration with the squad)
Language requirementsDutchStrong written and spoken communication skills
FrenchStrong written and spoken communication skills
EnglishStrong written and spoken communication skills
EducationMaster or equivalent
CertificationNA
TravelNA
Teleworkmin 50% on site & 50% homeworking
Required experience / knowledge
  • At least 5 years of relevant experience
Technical experienceMandatory
  • Good understanding of functional and technical analysis, architecture and testing experience
Business experiencemandatory
  • More than 5 years of Business analysis experience 
  • Great stakeholders management and coordination skills (Business and IT stakeholders)
  • Knowledge of Chatbots and AI.
  • Great oral and written communication
  • Good understanding of work flow processes
Soft skills
  • Communication skills, animation of workshops, persuasion skills
  • coordination skills 
  • structured (interactions, follow-up, documentation, ..)
  • Team player
  • Analytical and conceptual thinking 
  • Customer centricity 
  • Self-leading (autonomous, empowered, end-to-end ownership)
  • problem solver