amsterdam START DATE: TBD DEADLINE: 2024-09-27
Job overview
Job requirements
- Execute the messaging migration activities, primarily:
- Implement the new design for application mail, SMTP relay and bulk mail
- Migration of M365 mailbox journalling from Veritas Enterprise Vault (on-prem) to Veritas Alta Saas Protection (cloud)
- Migration of MS Exchange 2019 mailbox servers and mailboxes dedicated hosting to new servers in ING's Private Cloud
- Ensure that migrations are completed on time, especially ensuring that critical milestones are met
- Provide the relevant data for the dashboard and reports that allow senior management to be aware of progress on an ongoing basis
- Escalate to Lead Engineer any issues that threaten meeting the milestones and require intervention
- Hierarchically reports into the IT Area Lead for M365
- Functionally reports into the Lead Engineer for Messaging
Job requirements
Roles and Responsibilities
- You are maintaining and improving our services as part of a cross-border squad of peers and customer journey experts. Employee satisfaction is key to us!
- Saas vendors constantly release new features; you will stay current with Microsoft updates and
- You and your colleagues will be developing the services for the future, automating and simplifying
- As a team, you monitor email system performance, resolve issues, and guarantee reliable email service access.
- We are a valued partner for many of the big suppliers, such as Microsoft. You are in frequent contact with their key staff/ product groups.
- We are a bank, so we are highly regulated - we must be, if we want to safeguard our clients' data. This requires thorough administration and strong processes; can you automate these and make them less of a burden?
- You collaborate with IT security to implement and manage security measures and compliance policies across our services.
- No day will be the same, we work agile. We stimulate proactivity - you have the freedom to choose your own course of action for projects and other tasks whenever possible and you will be responsible with the team to set priorities for the stories and features to implement.
- We provide a 24/7 global service. You will also share the responsibilities of the teams in solving 3rd line incidents on a rotation-based scheme, doing administration and participate in standby services.
- Your profile
- We are looking for the seasoned IT experts with at least 3 years of experience in comparable roles and ideally the following additional qualifications:
- Education and experience
- You have a degree in Computer Science, Business Administration, IT Audit or a related field or equivalent work experience.
- You have IT experience with managing a complex Exchange (Online) environment in an enterprise level multinational organization with multiple email domains, including relevant Microsoft 365 certifications to show for it.
- PowerShell has no secrets for you.
- You have current knowledge of IT security principles, specifically email security protocols (including SPF, DKIM, OMAR() and compliance standards applicable to Microsoft 365 services.
- You have experience with eDiscovery, Retention and Compliance in relation to email to support technical implementations and to support the compliance teams on technical matters.
- You understand the principles of outsourcing on operational, tactical and strategic levels with E2E accountability of the WPS Services delivered across multiple external and internal parties.
- You have preferably previously worked in highly regulated environments like financial institutions with segregation between Risk, Audits, Security, Security Response, Cyber Security, etc.
Personal skills
- You are a frequent visitor of conferences and meet-ups, you constantly try to improve yourself . Furthermore, you like to challenge others to improve as well, and you train and/or coach them.
- You know how to visualise, articulate, and solve complex problems.
- You have excellent communication skills, capable of conveying complex technical topics to various audiences.
- Experience with M365 Messaging, Identity (AzureAD/EntralD)
- Experience with execution and troubleshooting of large data migrations
- Experience with 2nd line support activities on mail environments
- Willingness to execute migrations during weekends