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2 Messaging engineers

amsterdam START DATE: TBD DEADLINE: 2024-09-27
Job overview
    • Execute  the messaging  migration  activities, primarily:
  1. Implement the new design for application mail, SMTP relay and bulk mail
  2. Migration of M365 mailbox journalling from Veritas Enterprise Vault (on-prem) to Veritas Alta Saas Protection (cloud)
  3. Migration of MS Exchange 2019 mailbox servers and mailboxes dedicated hosting to new servers in ING's Private Cloud
    • Ensure that migrations  are completed  on time,  especially ensuring that  critical  milestones  are  met
    • Provide the relevant data for the dashboard and reports that allow senior management to be aware of progress on an ongoing basis
    • Escalate to  Lead Engineer  any issues that threaten meeting  the milestones  and require  intervention
    • Hierarchically reports  into the IT  Area  Lead for M365
    • Functionally  reports into the Lead Engineer  for   Messaging

Job requirements

Roles and Responsibilities

 
    • You are maintaining and improving our services as part of a cross-border squad of peers and customer journey  experts. Employee  satisfaction  is key to us!
    • Saas vendors  constantly  release  new features; you will  stay current  with  Microsoft updates and
technologies, and preferably stay ahead by recommending improvements and change design requests.
    • You and your colleagues  will be developing  the  services  for  the future, automating  and  simplifying
them,  as well as making them more robust and   secure.
    • As a team, you monitor email system performance, resolve issues, and guarantee reliable email service access.
    • We are a valued partner for many of the big suppliers, such as Microsoft. You are in frequent contact with  their  key staff/ product groups.
    • We are a bank, so we are highly regulated - we must be, if we want to safeguard our clients' data. This requires thorough administration and strong processes; can you automate these and make them less of a burden?
    • You collaborate with IT security to implement and manage security measures and compliance policies across our  services.
    • No day will be the same, we work agile. We stimulate proactivity - you have the freedom to choose your own course of action for projects and other tasks whenever possible and you will be responsible with the team to set priorities for the stories and features to  implement.
    • We provide a 24/7 global service. You will also share the responsibilities of the teams in solving 3rd line incidents on a rotation-based scheme, doing administration and participate in standby services.
    • Your profile
    • We are looking for the seasoned IT experts with at least 3 years of experience in comparable roles and ideally the following additional  qualifications:
    • Education  and experience
    • You have a degree in Computer Science, Business Administration, IT Audit or a related field or equivalent work experience.
    • You have IT experience with managing a complex Exchange (Online) environment in an enterprise­ level multinational organization with multiple email domains, including relevant Microsoft 365 certifications  to  show  for it.
    • PowerShell has no secrets for  you.
    • You have current knowledge of IT security principles, specifically email security protocols  (including SPF, DKIM, OMAR()  and compliance  standards applicable to Microsoft 365   services.
 
    • You have experience with eDiscovery, Retention and Compliance in relation to email to support technical implementations and to support the compliance teams on technical matters.
    • You understand the principles of outsourcing on operational, tactical and strategic levels with E2E accountability of the WPS Services delivered across multiple external and internal parties.
    • You have preferably previously worked in highly regulated environments  like financial  institutions with  segregation between Risk, Audits, Security, Security  Response, Cyber Security, etc.

Personal skills
    • You are a frequent visitor of conferences and meet-ups, you constantly try to improve yourself . Furthermore,  you like to  challenge  others  to  improve  as  well, and you train and/or  coach them.
    • You know how to  visualise,  articulate,  and solve complex  problems.
    • You have excellent communication skills, capable of conveying complex technical topics to various audiences.
    • Experience with  M365  Messaging, Identity (AzureAD/EntralD)
    • Experience with execution and troubleshooting of large data migrations
    • Experience with 2nd line support activities  on mail  environments
    • Willingness  to  execute  migrations  during weekends