Does your organization work with ServiceNow? Then you’re not alone. The platform has become a popular tool. ServiceNow often starts as a ticket solution, but that’s only a fraction of the total value that the platform has to offer. Using ServiceNow is one thing, but utilising its full potential is quite another.

In this blog post, we provide three tips to maximize your investment.

1. Use as many features as possible

For many companies, IT Service Management (ITSM) is the obvious starting point of their ServiceNow journey, but it should not be their final destination. Organizations are not always aware of the scope of ServiceNow and the possibilities it offers across the entire company. In fact, it is an enterprise platform that extends from IT to HR, finance, and legal.

Compare ServiceNow to a car: you can choose a cheap car and buy a Lada, for example, or invest in a more expensive model such as a BMW X7. But if you only use that BMW to drive around, without taking advantage of all cutting-edge features (like driver assistance and heated seats), the car is not very different from that Lada. And that’s a shame, of course, because you could get so much more out of your investment.

If you use ServiceNow optimally, the platform is broader and more advanced than other platforms. So be sure to check whether you are making full use of your license package and, if necessary, set up a roadmap to integrate other modules into the organization. A specialized partner can certainly help you with this. Also, don’t try to roll out everything at once, but proceed step by step, paying attention to the processes and the impact on end users.

2. Keep customization in ServiceNow to a minimum

ServiceNow has been around for some time now, but the platform was not always this extensive. That’s why many companies have built and added custom solutions. Today, most applications are available in a standard module on ServiceNow. Meanwhile, organizations are hitting the limits of their customizations. Sometimes they stop working or it’s simply difficult to implement upgrades.

Therefore, try to use the standard modules in ServiceNow when possible. The platform actually turns things around: everything that comes out of the box is already there. Anything you build on top of that is customization, but you get more value out of ServiceNow if you avoid this as much as possible.

3. Bring in an expert to strengthen your team

ServiceNow’s popularity makes it challenging to attract talent with the right expertise. On the one hand, it’s normal that organizations don’t have in-house skills for each stage of such a ServiceNow journey. But on the other hand, that knowledge is necessary to increase the platform’s value for the company. Particularly since ServiceNow is extremely broad and requires transcending the traditional silos. Without proper expertise on board, your investment risks stalling, and adoption is likely to remain limited.

Fortunately, there are solutions. An IT recruitment agency such as CHRLY can quickly provide consultants with the knowledge that you need. A short or a long trajectory? From a distance or on site? A good recruitment agency can meet all your needs. For example, you want to deploy the HR module on the ServiceNow platform, but you don’t have an in-house HR architect? Then CHRLY will surely have a consultant who can support your project.

Why CHRLY is the ideal partner to strengthen your ServiceNow team? Consultants have access to global knowledge network via Fujitsu, CHRLY’s parent company. As an Elite Partner within the ServiceNow ecosystem, Fujitsu can rely on best practices to supplement its own experiences with customers. Moreover, there are consultants available in each of our country’s native languages.

Looking for a certified consultant to strengthen your ServiceNow projects? Visit our website and discover how we can help you increase the value of the platform.